This policy applies to paid advisory engagements agreed in writing with Talvora Talent. It does not apply to website content, published guidance or general enquiries, which are free of charge.

Talvora Talent does not charge jobseekers or candidates a fee for access to general career resources or for consideration in any future employer-supported recruitment process. No candidate should make payment to an individual claiming to guarantee employment through Talvora Talent.

Because candidates are never charged, no refund situation can arise for a candidate. If anyone requests payment from you in our name, report it through our complaints process.

If an engagement is cancelled in writing before work commences, any amount already paid is refunded in full, less any third-party costs already committed with your prior approval.

Once work has commenced, fees are earned in proportion to the work performed and the deliverables produced up to the date written cancellation is received. Any remaining balance is refunded, and any unpaid balance for work already performed becomes due.

Where a proposal defines milestones, amounts attributable to completed milestones are non-refundable.

Fees for deliverables that have been issued and accepted are non-refundable. Where you believe a deliverable does not meet the agreed scope, raise it within 14 days of delivery and we will review it and, where justified, correct the work at no additional charge.

If we cancel an engagement for a reason not attributable to the client, we refund all amounts paid for work not yet performed.

• Email management@talvoratalent.online with your engagement reference and the reason for the request
• We acknowledge the request in writing, normally within two working days
• We review it against the accepted proposal and the work performed
• We confirm the outcome in writing, normally within 14 working days
• Approved refunds are issued to the original payment method in the original currency

Bank charges, currency-conversion differences and third-party payment fees are not reimbursed.

If you disagree with a refund decision, you may escalate it through our complaints process. Nothing in this policy limits any right available to you under applicable UAE law.

Where the accepted written proposal contains refund or cancellation terms that differ from this page, the proposal prevails for that engagement. See also our Terms of Service.