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Complaints

Raising a complaint or a concern

We would rather hear about a problem than have you carry it. This page explains how to raise a concern and exactly what happens next.

Submit a complaint or concern

Please include as much detail as you can, including dates, names used and how you were contacted.

Fields marked with an asterisk (star) are required.

Describe what happened, when it happened and what outcome you are seeking. Please do not attach identity documents.

Please do not attach or send CVs, passport copies, Emirates ID copies, visa documents or salary certificates. We do not collect candidate documents through this website.

Process

What happens after you contact us

  1. 01

    Acknowledgement

    We confirm receipt in writing, normally within two working days, and give you a reference number.

  2. 02

    Review

    A senior member of the team reviews the concern, the records we hold and any related communication.

  3. 03

    Contact

    We may come back to you for clarification. We will tell you if the review will take longer than expected.

  4. 04

    Written outcome

    You receive a written response setting out our findings, the reasoning and any action taken.

  5. 05

    Escalation

    If you are not satisfied, you may ask for the outcome to be reviewed again and may pursue any remedy available to you under applicable UAE law.

Candidate safeguards

  • Talvora Talent does not charge jobseekers or candidates a fee for access to general career resources or for consideration in any future employer-supported recruitment process. No candidate should make payment to an individual claiming to guarantee employment through Talvora Talent.
  • There is no CV upload, job application, vacancy submission or candidate registration on this website, and we do not maintain a candidate database or talent pool.
  • Please do not send CVs, passport copies, Emirates ID copies, visa documents or salary certificates.
  • Talvora Talent does not guarantee employment, visas, interviews or job offers. Any suspected impersonation or payment request should be reported through the official contact details published on this website.