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Complaints

Raising a complaint or a concern

We would rather hear about a problem than have you carry it. This page explains how to raise a concern and exactly what happens next.

Submit a complaint or concern

Please include as much detail as you can, including dates, names used and how you were contacted.

Fields marked with an asterisk (star) are required.

Describe what happened, when it happened and what outcome you are seeking. Please do not attach identity documents.

Please do not attach or send CVs, passport copies, Emirates ID copies, visa documents or salary certificates. We do not collect candidate documents through this website.

Process

What happens after you contact us

  1. 01

    Acknowledgement

    We confirm receipt in writing, normally within two working days, and give you a reference number.

  2. 02

    Review

    A senior member of the team reviews the concern, the records we hold and any related communication.

  3. 03

    Contact

    We may come back to you for clarification. We will tell you if the review will take longer than expected.

  4. 04

    Written outcome

    You receive a written response setting out our findings, the reasoning and any action taken.

  5. 05

    Escalation

    If you are not satisfied, you may ask for the outcome to be reviewed again and may pursue any remedy available to you under applicable UAE law.